We are as excited as you are to be welcoming gardening season again to Waterloo Region.

But yet again..visiting Grobe's needs to be different.

Folks... it's like this....

We recognize how important it is for you to see what you are purchasing prior to purchase.  If we learned nothing else last year, it was that folks will choose curbside purchasing ONLY when faced with no other option.

To be OPEN and to safely permit you access to our nursery and garden centre as an essential business, we must comply with strict protocols for doing so.  Among these protocols are INSIDE SPACE CAPACITY limits.  These capacity limits are subject to change (but the lifting of the current Stay At Home has not altered this).  As these change (hopefully for the better) then so too will be our guidelines for admission (Please click on the READ ME NEXT tab and MAKE SURE YOU KNOW THEM PRIOR TO VISITING).

PLEASE REMEMBER - These capacity limits are not set by us.

What we CAN control, however, is WHO has access, WHAT they have access to, and FOR HOW LONG.  It is not unreasonable to limit access for ANY REASON to permit safe and equitable access to the majority of our guests, and for the safety of our staff.

We are a largely SEASONAL business, which means that our ability to serve AS MANY PURCHASING CUSTOMERS as possible IN A COMPRESSED PERIOD OF TIME is essential to our viability as a business.  We know it's not an ideal situation, but we count ourselves fortunate to be able to be open, and we need your help and patience while we serve you if we are to stay that way.

Our GOAL during this pandemic has been to reduce the time you are here, reduce the number of individuals and unnecessary contacts that you will come in contact with while on our premises, and do our best to ensure you return home where it is safest as quickly as possible.

We thank you in advance for permitting us to serve you during these difficult times.  We wish you happiness and peace in your garden this season.

THINGS TO KNOW - GUIDELINES TO ADMISSION AT GROBE'S DURING A PANDEMIC

Most people 'plan' to visit - and this has added meaning with the current capacity restrictions.  You should have a plan of what you wish to see and evaluate prior to arrival.  We will do our best to direct you to what you wish to see in a timely way once you have gained admittance.

All visitors will require a properly worn mask for entry and to observe social distancing guidelines. If you have a problem with these now accepted requirements, please take any attitude, argument and your business to another retailer. 

All visitors will be asked to accept hand sanitizer as a requirement to entry.  We will provide it.  It is a quality liquid (not gel) product of which we have received compliments.  If you wish to use your own, you will be asked to apply it within sight of our gate staff.  

Our nursery and garden centre during the third wave of a pandemic is not the place 'for an outing', 'for an educational experience', or 'to see nature'.  Please do not put anyone in your family (old or young) at risk by needlessly bringing them to our location when you already KNOW we will have many unknown people here.  This is not discrimination; this is a common sense approach to keeping your family, and ours, safe.

Those who attempt, or have entered and are found to have circumvented this limitation or any other guideline in any way during our peak period will be asked to leave.

There are NO PUBLIC WASHROOMS available.  No food or drink at this time (due to mask requirement).

There are NO PETS permitted other than documented service dogs.

As it was in 2020, there will be NO AD HOC settling of warranty claims at our entry (see your warranty documents for details of online submission and settlement).