MONDAYS - CLOSED
TUESDAY TO FRIDAY 10 - 6
WEEKENDS & HOLIDAYS 10 - 5
ALL SALES ARE FINAL
If you are uncertain in any way about a purchase here, please do not make it.
THANK YOU FOR VISITING!
We are proud to have you among the more than 2.6 million visitors to our website since 2003.
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CONSIDERATIONS IN BUYING A PLANT AT GROBE'S ... THINGS TO KNOW
|DETAILS RE: OUR NURSERY STOCK SALES YARD|
For those new to us, we are a retail garden centre, and we do permit visitors during the dates indicated below.
Over the last 10 years we have seen a tremendous increase in the number of visitors to our website, and to our nursery. The pandemic has clearly shown us that the preferred method of purchase of our plants is IN PERSON, and over the last two years of it we have tried hard to offer in person shopping to all (visitors and staff) in as safe a manner as possible.
What we plan to offer NEW for the season is updated on our website in the latter half of February in our plant galleries.
However, what plants ARE HERE can be seen by examining our downloadable availability list, which is updated daily. For brevity, this list does not include perennial or annual plants.
Our plants are available for walk-in visitors to view and select as follows:
FOR HOUSEPLANTS/TROPICALS - From February 1st to the end of October.
FOR NURSERY STOCK - From mid-April until the end of October.
We acknowledge that there is interest in our plants OUTSIDE of these dates.
We do offer a brief opportunity to pre-order plants in early spring prior to our yard opening, from plants that are on site at that time.
Details of this will be found on our website during that time.
COMMON QUESTIONS TO ASK PRIOR TO A PURCHASE
WHAT ABOUT WARRANTY?
Click on the orange bars shown below to open up the answers.
WHAT IS YOUR WARRANTY RESPONSIBILITY?
All of our hardy trees, shrubs, evergreens, vines (excl. Clematis) and fruit bushes, are guaranteed for three years from date of purchase. If they die within one year of purchase, the net value paid for the plant will be applied to another tree, shrub, evergreen, vine or fruit bush of equal or greater value to that originally paid. If the original plant dies in the second or third after purchase, ½ of the net value paid will be applied toward another nursery stock item (tree, shrub, evergreen, vine or fruit bush) of equal or greater value. Taxes paid are excluded.
1) There are some plants we offer that are sold without a warranty (Clematis, Rhododendrons, Rose Trees, Perennials, Tropicals, Ornamental Grasses, Annual plants, Clearance Items).
2) Most FRUIT TREES are warrantied for one year from date of purchase. Stone fruit trees (peaches, cherries, plums, nectarines) are excluded from warranty if they are planted on heavy clay soils or in extremely exposed or rural locations.
3) A few 'more difficult than average' plants to grow (Japanese maples, flowering cherries, topiary, Hinoki cypresses, etc.) are clearly labelled with blue tags identifying them as a 'Gardener's Challenge' plant, with special instructions as to their care. These are warrantied for one year only from date of purchase.
4) Hybrid Tea, Floribunda, Grandiflora and Climbing Roses are guaranteed to be true to name and are warrantied until October 1st of the year purchased. All hardy shrub roses, English Roses, Flower Carpet Roses or Easy Elegance Roses are warrantied for one year from date of purchase.
FURTHER CLARIFICATIONS TO NOTE:
Ours is NOT an unconditional warranty.
Our warranty extends to DEAD plants, not those that are damaged.
If they pass a 'scratch test' that indicates viable cambium tissue, they are NOT dead.
This means simply that we will NOT replace a plant for reasons OTHER than that it has failed to grow.
We do not replace plants damaged with leaf injury (caused by frost, heat scorch, wind dessication, insects, rodent feeding or disease), or if, in the case of plants that flower, plants that have suffered floral injury for the same reasons.
We provide simple yet detailed planting instructions and our Customer Service associates will attempt to assist, inform and advise a purchaser as to how to plant and maintain your plant at every opportunity given to us via phone, email or on through our warranty web portal. We can also advise on steps to take to a 'damaged' plant to assist you in continuing to get it to grow.
WHAT DOES 'ALL SALES FINAL' MEAN?
Our goal whenever there is an issue with any Grobe plant is to assess, assist, and correct issues in a way that is TIMELY. We will always prefer to be a doctor to a troubled plant, than a coroner.
This does, however, mean that in order to help you as a 'plant parent', the onus of responsibility for some things does fall upon you.
This includes that:
- It's essential for you to retain BOTH your Grobe Cashier's Receipt and your Grobe plant tags.
- It's important for you to determine and ensure that the location for the plant is suitable. (We can assist).
- It needs to be planted properly. (We offer planting instructions, and they need to be read before starting).
Like with any new pet or infant, as a plant parent your plant needs to be LOOKED UPON regularly and receive reasonable regular care. (Cellphones often have daytimer/reminder/calendar apps to remind you). It's difficult to schedule watering in this way, as the type of plant, site conditions, wind and sun exposure, and flowering state all play a role in how much/how often watering needs to be done, but what is most important is that it is done deeply and properly when it is done. We offer a video to assist you with that. If you CHECK often, however, you will soon get into a 'rhythm' of what is best for your particular situation.
CHECKING the plant regularly means that if the condition of the plant changes - it will be known in a timely way. You won't know abnormal, unless you see normal often.
If something appears amiss - IMMEDIATE corrective action and/or a request for assistance NEEDS to be taken by you.
HOW DO YOU DO THAT?
Our ONLINE WARRANTY PORTAL as per your warranty form is NOT JUST for claiming a warranty. It is available to assist you from April 15th - Sept 30th.
To use it will require some information from your Cashier Receipt, as well as requiring a submission of one or two images of the plant in situ.
It means that we can assess the condition of the plant, it's location, what's being done, and can offer guidance on next steps to correct the situation.
It is also much easier (and safer) for us to 'see' your plant on a large computer monitor, than on a small cell phone screen.
Please note that plant issues not submitted first through our warranty portal will NOT be settled at our store entrance and will be turned away.
A SMALL NOTE ABOUT NEGLECT...
- were too busy to ‘deal’ with your plant or ignored obvious changes in the plant’s condition
- don’t care why the plant died and don’t wish to know
- placed the plant in a location wholly unsuitable to it’s needs or requirements
- made no effort to contact us for assistance, nor taken any action to help your plant to live
- choose to ignore the planting instructions provided
- failed to provide appropriate winter protection, or if the plant has been eaten by rodents
WE ARE SORRY... but we reserve the right to amend or reject our offer of complete warranty replacement.
CAN I GROW IT IN A POT?
ALL SALES FINAL simply means that once the purchase is complete - ownership of the item completely transfers to the purchaser without recourse. It is not related to whether the item is a 'sale' item. It has been our sales policy, on all goods sold, for 60 years.
If there is ANY DOUBT or QUESTION on the acceptability or suitability of the item under consideration, under ALL SALES FINAL terms the item(s) should NOT be purchased.
Specifically, it means that we do not accept back items that were 'tried out', 'evaluated to see how they might look in place' or 'found out it wasn't needed'. Much can happen to a perishable plant within a short time (hours) of it being outside of our care.
The current supply situations for all items (including hardgoods) exemplifies the critical aspect of why this must be so. In a short term seasonal business like ours, an item not available to be sold WHEN IT IS WANTED is a sale not made.
We issue NO cash refunds NOR store credit vouchers under any circumstances.
Our warranty extends only to those hardy plants that are planted 'in the ground' over the winter.
While every 'container' situation is different, what is absent from a container grown plant is the moderating effect on temperature that the ground imparts to the root zone during the winter. Roots at the 'edge' of a container are far more susceptible to root death due to cold injury.
While there are always exceptions that can make this possible here in our area (microclimate, insulated containers, heeling them in the ground for the winter etc.), all of these scenarios fall outside of the original intended use (which is as a plant in the ground). Those who wish to 'try this' do so at their (and the plant's) own risk.