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The Finest Outdoor Wooden Play System
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Frequently Asked Questions
- Are your plants guaranteed?
All of our trees, shrubs, evergreens, vines (excl. Clematis) and fruit bushes, are guaranteed for three years from date of purchase. If they die within one year of purchase, the value paid for the plant will be applied to another tree, shrub, evergreen, vine or fruit bush of equal or greater value to that originally paid. If the original plant dies in the second or third after purchase, ½ of the value paid will be applied toward another tree, shrub, evergreen, vine or fruit bush of equal or greater value. Clematis, clearance and 'as is' merchandise are not guaranteed. Fruit trees are guaranteed for one year from date of purchase. Hybrid Tea, Floribunda, and Grandiflora roses are guaranteed to be true to name and are warranted until October 1st of the year purchased. All hardy shrub roses, English Roses, Flower Carpet, Easy Elegance and 3 gallon roses are guaranteed for 1 year from date of purchase. Rhododendrons are not considered hardy to our area, and are excluded from our warranty. There is no warranty on annuals or perennials including grasses. The purchaser is responsible for the planting and maintenance of the plant after purchase. We provide simple planting instructions and our Customer Service associates will attempt to assist, inform and advise a purchaser as to how to plant and maintain your plant at every opportunity given to us via phone, email or on our warranty web page. However, if the condition of the plant changes, and no IMMEDIATE corrective action is taken or if no assistance is requested, and if the plant dies as a result of this neglect, then we reserve the right to amend or reject our offer of complete warranty replacement. back to top
- Do you have a service for planting your plants?
If you would like to have a tree or evergreen planted, our qualified horticulturists would be happy to plant it for you. The planting charge is derived from the size of the container of the plant being purchased, the number of plants being planted, and the relative distance from our garden centre. See our store personnel for more details or contact us by email here. For complete landscape renovations or foundation plantings, a contracted price is calculated for the complete installation. back to top
- Do you sell any garden products in bulk?
We offer for sale in bulk several garden soil mixes (screened topsoil, triple blend soil, topdresser mix and SuperBlend) as well as local aggregates like limestone screenings, gravel, various crushed stones, peastone and many more. All of these bulk products are available as a delivered item only, in quantities as little as 1 cu yard (which is about 5 large wheelbarrows full) to as much as you might require. Most can be delivered within 24 hours of ordering, and we deliver Monday to Friday. Payment is strictly in advance of delivery, either at our garden centre or over the phone at 648-2247. back to top
- Why don't you sell mulch in bulk?
There are three reasons actually. Bagged mulch offers a consistent volume in each bag, with no settling. A 2 cu. ft. bag will get you 2 cu. ft. of product on the ground, and 13.5 bags is equivalent to a cubic yard. Secondly, applying bagged mulch is far less labour intensive. Each bag can be easily carried and placed directly next to the location, and then a quick rip and dump and you will have it spread quite quickly. This is much easier than shovelling it from a pile to a wheelbarrow and then from a wheelbarrow to the bed. Finally, there is no waste. You can put on EXACTLY the right amount. With bulk mulch if you estimate too much material, the tendency is to overapply the extra (and that's not generally a good idea for many plants). With bagged mulch, any extra can be conveniently stored for another project or another season. ** We do offer bulk Nincompoop Mulch in quantities of 3 cu. yards or more. back to top
- Do you offer delivery?
We will deliver most nursery stock items (trees, shrubs, evergreens etc.) and other garden accessory items. Our local and crosstown delivery range encompasses all of Kitchener, Waterloo, Cambridge and Guelph. Our extended delivery range extends north to Fergus, east to Rockwood, south to Ayr, and west to New Hamburg. Delivery fees are based on dollar value purchase, weight of product being shipped, and distance to be travelled. We can, and have, delivered farther afield - with each circumstance priced separately. We regret we do not deliver into the GTA east of Campbellville, and we are unable to ship plants outside of our general vicinity. back to top
- How do I know if my plant has died?
This isn't always an easy question to answer, as many environmental conditions can damage the appearance of a plant without killing it. However, the simplest and surest way is to use the scratch test. Simply take your fingernail scratch the 'skin' of the bark on the plant in several places OTHER than right on the very tips. DON'T BREAK OFF A BRANCH! If there is green tissue below the skin of the bark, the plant is not dead, and still has the potential to produce new growth. If the leaves are damaged, our customer service staff may be able to assist you in determining what has happened. back to top
- Do you special order plant material?
We pride ourselves in having one of the broadest possible assortments of plant material in Waterloo Region. However, there are many instances where a particular specimen or unusual plant is requested, and we have the sources and reputation to acquire the very best possible plants possible. In April, May or June, special orders can arrive within a very short time of order placement. During the other months, availability and distance to source may limit the speed at which the order is filled, but we have been pretty successful in finding the rare and beautiful to all who ask. Plants requested that are of marginal hardiness to this area may be sold without warranty. back to top
- Are pets permitted at Grobe's?
Registered service animals are always welcome at Grobe's, but only pets that can be carried in your arms at all times are permitted inside our store or in our nursery stock sales yard due to liability, safety, allergy, phobia and property damage concerns. back to top