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Warranty Service - Mobile
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EFFECTIVE APRIL 15TH, 2025 - PLEASE NOTE THE FOLLOWING:
1) ALL SETTLEMENT OF PLANT ISSUES FROM WARRANTABLE PLANTS PURCHASED IN 2024 WILL BE DEFERRED AT PRESENT UNTIL CLOSER TO THE END OF MAY 2025.
This means that plants purchased prior to May 30th 2024 will have warranty coverage extended until June 1st 2025.
We will continue to answer questions, examine, diagnose and process requests for warranty through this time, but no replacement vouchers for use against replacement nursery stock material will be issued until closer to this date.
We will do our best to try to address every submission in a timely manner, but as the season progresses, it will mean delays.
(If we are able to get them done sooner, we will certainly try).
2) ALL QUESTIONS, DIAGNOSES, AND WARRANTY SUBMISSIONS WILL REQUIRE IMAGES
We will be requiring pictures of material be submitted to assist you and/or to process any claim for warranty.
Please put your name on your images, and submit as indicated.
(Images on a computer screen are easier to make out details then in person from a cell phone).
If we can't see/determine the issue or condition of your plant IN THE GROUND - we won't be issuing a warranty proxy at this time.
3) WE WILL NOT BE ACCEPTING ANY RETURNS OF PLANT MATERIALS
Once authorized, we will continue to waive the return of dead material to the garden centre.
We are sorry, but this will regrettably minimize our ability to tell you 'what went wrong' definitively.
4) THERE WILL BE NO ON SITE AD HOC SETTLEMENT OF WARRANTY CLAIMS
While our yard is now open, NO settling OF ANY issues ad hoc that arrive here outside of our online warranty process will be done.
This includes phone calls.
Those that do arrive will be turned away.
This mobile page is for anyone concerned about their Grobe purchased plant(s).
Please fill out the information on the Warranty Form tab as completely as you can.
Warranty submissions are reviewed from April 15th - Sept 30th only.
The Transaction Number from your original Grobe cash receipt is required.
This number is found at the top of your cash receipt directly below our name and HST #.
It is highlighted here next to 'Transaction #:'
(The Shift ID: is similar in appearance, but it should not be used).
We will do our best to contact you as soon as possible regarding your plant problem.
DO NOT RETURN THE PLANT WITHOUT AN ISSUED WARRANTY VOUCHER PROXY NUMBER.
Please note that this information is not used for marketing purposes (See our Privacy Policy).
Images showing the problem must be uploaded on the Warranty Form tab.
It's sometimes hard to know if a plant has passed.
A plant is DEAD when it no longer possesses the ability to produce new growth.
There are many reasons as to WHY this might be, but for the moment what we need to know is if the plant is dead, or simply ill and/or has been damaged.
When you suspect a plant is dead but are not sure, take the following test:
- Scratch the bark (the “scratch test”) on the shoots of your trees or shrub with your thumb nail or a penknife. A stem with green under the bark is alive; a stem with brown under the bark is dead. Living shoots also tend to have smooth, firm bark, whereas dead or dying shoots tend to have flaking, peeling or wizened bark.
The tissue beneath the bark is called the 'cambium', and as it acts similar to 'stem cells' in humans, if it is alive (green), the potential for the plant to produce new growth exists. This layer of green is directly beneath the 'skin' of the bark, so you don't have to 'whittle' a notch. Snapping a branch will not be necessary.
- Where the shoots are dead at the tips, repeat the test on thicker wood to see if that is also dead. Where most or all of the upper parts of a plant are brown under the bark, the plant is most likely dead.
Some browsers 'hide' the 'upload images' icons at the bottom.
BEFORE YOU START... PLEASE REFRESH THIS PAGE.
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