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All of our hardy trees, shrubs, evergreens, vines (excl. Clematis) and fruit bushes, are guaranteed for three years from date of purchase. If they die within one year of purchase, the net value paid for the plant will be applied to another tree, shrub, evergreen, vine or fruit bush of equal or greater value to that originally paid. If the original plant dies in the second or third after purchase, ½ of the net value paid will be applied toward another nursery stock item (tree, shrub, evergreen, vine or fruit bush) of equal or greater value.  Taxes paid are excluded.

EXCEPTIONS:
1) There are some plants we offer that are sold without a warranty (Clematis, Rhododendrons, Rose Trees, Perennials, Tropicals, Ornamental Grasses, Annual plants, Clearance Items).  

2) Most fruit trees are warrantied for one year from date of purchase. Stone fruit trees (peaches, cherries, plums, nectarines) are excluded from warranty if they are planted on heavy clay soils or in exposed or rural locations. 

3) A few 'more difficult than average' plants to grow (Japanese maples, flowering cherries, topiary, Hinoki cypresses, etc.) are clearly labelled with blue tags identifying them as a 'Gardener's Challenge' plant.  These are warrantied for one year only from date of purchase.

4) Hybrid Tea, Floribunda, Grandiflora and Climbing Roses are guaranteed to be true to name and are warrantied until October 1st of the year purchased. All hardy shrub roses, English Roses, Flower Carpet Roses  or Easy Elegance Roses are warrantied for one year from date of purchase.

FURTHER CLARIFICATIONS TO NOTE:
Ours is NOT an unconditional warranty. 
Our warranty extends to DEAD plants, not those that are damaged. 
If they pass a 'scratch test' that indicates viable cambium tissue, they are NOT dead. 
This means simply that we will NOT replace a plant for reasons OTHER than that it has failed to grow. 
We do not replace plants damaged with leaf injury (caused by frost, heat scorch, wind dessication, insects, rodent feeding or disease) or if, in the case of plants that flower, plants that have suffered floral injury for the same reasons. 
 
We provide simple yet detailed planting instructions and our Customer Service associates will attempt to assist, inform and advise a purchaser as to how to plant and maintain your plant at every opportunity given to us via phone, email or on through our warranty web portal.  We can also advise on steps to take to a 'damaged' plant to assist you in continuing to get it to grow.

Our goal whenever there is an issue with any Grobe plant is to assess, assist, and correct issues in a way that is TIMELY.  We will always prefer to be a doctor to a troubled plant, than a coroner.

This does, however, mean that in order to help you as a 'plant parent', the onus of responsibility for some things does fall upon you.  

This includes that:

• It's essential for you to retain BOTH your Grobe Cashier's Receipt and your Grobe plant tags.
• It's important for you to determine and ensure that the location for the plant is suitable. (We can assist).
• It needs to be planted properly. (We offer planting instructions, and they need to be read before starting).

Like with any new pet or infant, as a plant parent your plant needs to be LOOKED UPON regularly and receive reasonable regular care.  (Cellphones often have daytimer/reminder/calendar apps to remind you).  It's difficult to schedule watering in this way, as the type of plant, site conditions, wind and sun exposure, and flowering state all play a role in how much/how often watering needs to be done, but what is most important is that it is done deeply and properly when it is done. We offer a video to assist you with that.  If you CHECK often, however, you will soon get into a 'rhythm' of what is best for your particular situation. 

CHECKING the plant regularly means that if the condition of the plant changes - it will be known in a timely way. You won't know abnormal, unless you see normal often.

If something appears amiss - IMMEDIATE corrective action and/or a request for assistance NEEDS to be taken by you. 

How is This Done?
Our ONLINE WARRANTY PORTAL as per your warranty form is NOT JUST for claiming a warranty.  It is available to assist you from April 15th - Sept 30th.

You will need:

• Information from your Grobe Cash Register Receipt (the transaction # found beneath our name).
• A submission of one or two images of the plant in situ. 

It means that we can assess the condition of the plant, it's location, what's being done, and can offer guidance on next steps to correct the situation. 
It is also much easier (and safer) for us to 'see' your plant on a large computer monitor, than on a small cell phone screen. 

Please note that plant returns that are not processed through our warranty portal will NOT be settled at our entrance and will be turned away. 

A SMALL NOTE ABOUT NEGLECT...

IF YOU:

• were too busy to ‘deal’ with your plant or ignored obvious changes in the plant’s condition
• don’t care why the plant died and don’t wish to know
• placed the plant in a location wholly unsuitable to it’s needs or requirements
• made no effort to contact us for assistance, nor taken any action to help your plant to live
• chose to ignore the planting instructions provided
• failed to provide appropriate winter protection, or if the plant has been eaten by rodents

WE ARE SORRY... but we reserve the right to amend or reject our offer of complete warranty replacement.

Our warranty extends only to those plants that are planted 'in the ground' over the winter.

While every 'container' situation is different, what is absent from a container grown plant is the moderating effect on temperature that the ground imparts to the root zone during the winter.  Roots at the 'edge' of a container are far more susceptible to root death due to cold injury. 

While there are always exceptions that can make this possible here in our area (microclimate, insulated containers, heeling them in the ground for the winter etc.), all of these scenarios fall outside of the original intended use (which is as a plant in the ground).   Those who wish to 'try this' do so at their (and the plant's) own risk.