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    STORE HOURS
    MONDAY TO FRIDAY - 10 - 6
    WEEKENDS - 10 - 5
    HOLIDAYS - 10 - 5
    WE WILL BE CLOSED MONDAYS (EXCLUDING HOLIDAYS) STARTING JUL 10TH.

    ALL SALES ARE FINAL
    If you are uncertain in any way about any item to be purchased here, please do not make it.


    No pets

    Questions & Answers


    WHEN IS THE BEST TIME TO PLANT?

    See our answer here.


    DO YOU SHIP YOUR PLANTS?
    We can deliver plants across Waterloo Region, Guelph, South Wellington County, Puslinch and environs only.
    We do not ship plants into the GTA, the US or across Canada.
    For more answers on shipping click here.

    HOW DO I PLANT A TREE?
    See our video here for the proper way.


    HOW SHOULD I WATER MY PLANTS?
    See our video here for the proper way.


    HOW DO I OVERSEED MY LAWN?

    See our video here for tips on how.


    WHAT NEW PLANTS DO
    YOU HAVE THIS YEAR?

    See our Plant Galleries.

    ARE GROBE'S PLANTS
    GUARANTEED?

    Yes! See details here.

    HOW DO I KNOW IF A PLANT IS DEAD?
    See this page.

    WHY ARE YOUR CHRISTMAS TREES SO NICE?
    Because we take the time to check on the crop in the field.  See here for a 'behind the scenes' look.


    Permaloc Edging
    Your Ontario Source for Permaloc Edging
    'The World's Best Landscape Edging'
    NEW! GeoEdge Green Roof Edging Now Available
    Click here for more information.

     Warranty Service 
    PLEASE READ ON OUR CHANGES....

    EFFECTIVE APRIL 15TH, 2024  - PLEASE NOTE THE FOLLOWING:

    1) ALL SETTLEMENT OF PLANT ISSUES FROM WARRANTABLE PLANTS PURCHASED IN 2023
    WILL BE DEFERRED AT PRESENT UNTIL CLOSER TO THE END OF MAY
    2024.
    This means that plants purchased prior to May 30th 2023 will have warranty coverage extended until JUNE 1ST 2024.
    We will continue to answer questions, examine, diagnose and process requests for warranty through this time, but no replacement vouchers for use against replacement nursery stock material will be issued until closer to this date.
    We will do our best to try to address every submission in a timely manner, but as the season progresses, it will mean delays. 
    (If we are able to get them done sooner, we will certainly try).

    2) ALL QUESTIONS, DIAGNOSES, AND WARRANTY SUBMISSIONS WILL REQUIRE IMAGES
    We will be requiring pictures of ANY PLANT be submitted to process any claim for assistance/warranty.
    Please put your name on your images, and submit as indicated below.
    Plants should be as they are IN THE GROUND.
    If we can't see/determine the issue or condition of your plant, we won't be issuing a warranty proxy at this time.

    3) WE WILL NOT BE ACCEPTING ANY RETURNS OF PLANT MATERIALS
    Once authorized, we will be waiving the return of dead material at this time.
    We are sorry, but this will regrettably minimize our ability to tell you 'what went wrong' definitively.

    4) THERE WILL BE NO ON SITE AD HOC SETTLEMENT OF WARRANTY CLAIMS
    While we will be opening our yard soon, we regret that we will NOT be settling ANY issues ad hoc that arrive outside of our online warranty process.
    This includes phone calls.
    Those that do arrive will be turned away.

    Please fill out the information requested here as completely as you can.
     We will do our best to contact you as soon as possible regarding your plant problem, but rest assured it will be as soon as we can.
    DO NOT RETURN THE PLANT WITHOUT AN ISSUED WARRANTY PROXY NUMBER.
    Please note that this information is not used for marketing purposes (See our Privacy Policy).

    Images showing the problem must be uploaded on the form where noted below.
    To upload a file just browse to find it on your computer, and click upload.
    It will take a second to do so - and then it will indicate it has been 'completed' successfully.
    Then, and only then, do you select 'SUBMIT'.
    A small security Captcha will appear that needs to be done to complete your submission.
    These image files should be at resolutions where file size is less than 1 Mb approximately.
    Larger images may not be received in this manner - use SYNC method below.

    Grobe Customer Service Information Form 
    Contact Information
    *
    *
    *
    *
    *
     
    Transaction Information
    PLEASE LOOK! The transaction # is found DIRECTLY UNDER OUR NAME AT THE TOP OF YOUR INVOICE.
    *
    *
     
    Plant Information
    *
    *
    *
     
    Uploading Images Of The Problem
    To assess and assist it is vital that images be submitted.
    Submissions without images will be delayed in processing.
     
    STEP 1: Select 'BROWSE' below and select the image you want from your computer.
    STEP 2: PRESS the word UPLOAD
    STEP 3: WAIT FOR IT TO UPLOAD!
    It takes a little bit for this to happen..so please be patient.
    IT is uploaded WHEN you see the boxes change to - "File has been uploaded."
    STEP 4: REPEAT STEPS 1-3 for another image.
     
    FINAL STEP: PLEASE SELECT SUBMIT TO COMPLETE YOUR SUBMISSION
     
    Upon selecting SUBMIT a security 'captcha' will appear.
    Please complete this to forward your submission.
    * indicates a required field
     
    Please fill this field.
    Is it Uploaded?

    YOU HAVE UPLOADED YOUR IMAGES WHEN THIS IS WHAT IT LOOKS LIKE

    ONLY THEN DO YOU SELECT 'SUBMIT'

    NOT SURE IT IS DEAD?   PERFORM A SCRATCH TEST!

    Simply scratch the skin of the bark gently to expose the layer of tissue above the white wood. If the potential for growth exists, there will be a bright green layer beneath the skin and corrective action may save this plant.

    Scratch Green

    If the tissue under the skin is green (cambium) the plant is alive.
    It may need to be checked 'further in' to the plant.

    Alternate Image Upload Portal 

    HAVING TROUBLE UPLOADING?

    We know that sometimes folks have trouble with uploading an image online.

    Please know that it is possible to 'come back' to this page to upload them without resubmitting the form data a second time.

    If this is you... clicking on the orange button below will direct you to our Sync page where you can upload them.
    Look for the Upload Files button on that page.
    When the upload is done... a checkmark will appear.  That's it!




    We kindly ask only two things if using this Alternate Upload Portal :
    1) Please add your last name to the filename so that we can match up your form info (above) to the images.
    2) Please limit your submission to only a couple of images per plant. We need to see context (where it sits in your yard) from about 10' away, as well as any obvious leaf or bark issue.  It is not necessary to submit multiple images of damaged leaves.  Should we need more clarity, we can determine that and will direct you to what else we might need to see.

    Thanks!

      
    Grobe's Nursery and Garden Centre
    1787 Greenhouse Road
    R.R. #2, Breslau, Ontario, Canada N0B 1M0
    Look for the Orange Buildings Just Off Kitchener-Guelph Highway #7
    Phone: 519-648-2247
    Email: info@grobenursery.com
    Sky High Social