For a family run independent garden centre like Grobe's, every year is faced with challenges. Over the last 5 years we've seen extreme weather, structural damage, wage and staffing shortage issues, personal tragedies, increased shipping issues, and more.
Covid-19 has certainly added the biggest challenge yet, and it's far reaching impact across all business sectors and personal lives is unprecedented. It seems that every day finds us new and never before seen problems.
We are continuing to observe the directives and information from the Ontario Ministry of Health as well as those suggested by our provincial horticultural trade association, Landscape Ontario, an organization of which we are a long time and founding member. This is not to dismiss the work done by other sources, but it's reasoned tone and succinct delivery is invaluable.
To that end we continue to strive to clean and sanitize those most frequently touched surfaces on our premises. Our large location makes it relatively simple to practice 'social distancing' amongst our staff and with you, our customers, and we've implemented protocols akin to what you have come to experience in other essential businesses (sanitizer station, wiped down carts, PPE, partitioned registers, spaced checkout, limited access to inside spaces, controlled access etc.) where your shopping is concerned.
Our Gift Shop has been closed to visitors since the end of March, but our as a grower of plants (deemed an essential business), our Sales Yard and Store is now open. Our successful online curbside pick up service will continue to be offered, making it possible to place orders, pay for them, and pick them up via our Take Out Menu, which encompasses much of what we offer - but not everything.
For those in the construction, maintenance, farm and pet store trade we will continue to offer the supply and services deemed essential. Our trade customers will have specified times of service to adhere to in order to minimize contact with both our staff, and our other retail visitors.
We will continue to make available an essential item like 100% Cypress mulch (pet bedding) for those requiring it. For other items, we will continue to offer the same services we have always provided to those unable to do so in the past (due to distance, time constraints, or accessibility difficulties). This is not new to us.
The Contact Us email portal on this website will continue to respond promptly to any inquiry made, and our staff will be available of course as always wherever possible by phone. If an image is required to assist with a purchase, we will certainly do our best to provide one.
As mentioned above, it is possible for almost every item we offer to be carefully selected by trained staff, paid for in advance over the phone with a credit card or in some cases by Interac e-transfer, and picked up here curbside with minimal physical contact. While we can minimize physical contact, we believe that the PERSONAL CONTACT you will find with us in this manner, rather than at arms-length with a fully disassociated online website, can only help both you and ourselves weather this experience. We believe that as PERSONS - this type of contact between us is essential at this time.
We have always offered delivery services throughout Waterloo Region, Guelph and environs - and this will continue to be the case. We regret that we will not be able to extend this service into the GTA.
You have our personal assurance that the quality of whatever it is that you are wanting will be the very best we are able to provide, as it has been for over 55 years.
We thank you for your patience at this time, and look forward to assisting you further.
Perry and Peter Grobe